Refund & Cancellation Policy

30-Day Refund Policy

Customers may request a refund within 30 calendar days of the applicable purchase or payment.

If you decide that a purchased service is not the right fit for your business during the first 30 days, please contact us so we can review and process your request.

A refund may be provided when:

• You decide not to continue with the purchased service within the first 30 days.
• The agreed-upon service has not been delivered or implemented.
• A service does not perform as reasonably represented and we are unable to resolve the issue.
• You were charged accidentally.
• You were charged more than once for the same product or service.
• A subscription or recurring service was charged unintentionally and you contact us within 30 days of the applicable charge.

We believe customers should have a reasonable opportunity to determine whether our services are right for their business.

Subscription Services

Savvy AI Assist may provide monthly or recurring services including AI assistants, CRM access, automation software, website services, communications technology, marketing systems, software access, support, and related services.

Customers may cancel a recurring Savvy AI Assist subscription at any time to prevent future recurring charges.

If you believe a recurring payment was processed accidentally or you decide not to continue shortly after being charged, please contact us within 30 days of the applicable payment.

Cancellation prevents future eligible recurring charges associated with the cancelled Savvy AI Assist service.

Third-Party Technology and Platforms

Some Savvy AI Assist solutions may use or integrate with third-party technology providers, software platforms, communications providers, payment processors, or other business applications.

When a payment is processed directly by Savvy AI Assist or MAN-TECH DESIGNS LLC, this refund policy applies to eligible transactions.

If a customer pays a third-party company directly, that transaction may also be governed by the third party's own billing, cancellation, and refund policies.

When possible, our team will assist customers with identifying and resolving billing concerns associated with technology used as part of their Savvy AI Assist services.

Accidental, Duplicate, or Incorrect Charges

If you believe that you were charged accidentally, incorrectly, or more than once for the same transaction, please contact us promptly.

We will review the transaction and, when appropriate, issue a refund or billing correction.

We encourage customers to contact us directly regarding billing concerns so that our team has an opportunity to resolve the matter as quickly as possible.

How to Request a Refund

To request a refund or cancellation, contact our customer support team by email:

Emanuel@mantechdesigns.com

Please include the following information when possible:

• Your full name
• Business name
• Email address associated with your purchase
• Approximate purchase or payment date
• Product or service purchased
• A brief explanation of the refund or cancellation request

We may request additional information when necessary to locate and verify the transaction.

Refund Processing Time

Once a refund has been approved, MAN-TECH DESIGNS LLC will normally initiate the refund within 5 to 10 business days.

The amount of time required for the funds to appear in your account after the refund is initiated may depend on your bank, credit card issuer, payment processor, or financing provider.

Purchases Made Through Financing or Installment Providers

Customers may have the option to purchase eligible Savvy AI Assist services using a third-party financing or installment payment provider.

When an eligible purchase made through a financing provider is refunded, the refund will be processed through the appropriate payment or financing channel.

After the refund has been submitted, the financing provider is responsible for updating the customer's outstanding balance, payment schedule, or financing account.

Customers should continue following the financing provider's payment instructions until the provider confirms that the refund or account adjustment has been completed.

Service Cancellation

Customers may request cancellation of ongoing services by contacting us at:

Emanuel@mantechdesigns.com

Unless otherwise stated in a separate signed service agreement, cancellation of a recurring service prevents future eligible recurring charges but does not automatically reverse charges that fall outside the applicable refund period.

Any separate written agreement between the customer and MAN-TECH DESIGNS LLC may contain additional terms applicable to custom projects, completed work, third-party expenses, or individually negotiated services.

Our Commitment to Customers

We want our customers to feel confident doing business with Savvy AI Assist.

If there is an issue involving your purchase, billing, subscription, implementation, or service, we encourage you to contact us directly. Our team will make a reasonable effort to understand the issue and provide an appropriate resolution.